“Here at CPiO, we're committed to providing you with the best possible support. We're passionate about helping you succeed and getting the most out of your Sage investment.
Our friendly team of accredited support consultants are here to provide comprehensive Sage support and guide you through every step of your Sage solution journey, with personal advice and support when you need it most.”
Siobhan Finegan, CPiO Support Manager
Up-to-Date Knowledge Base
The Knowledge Base offers a wealth of support resources, crafted by our expert team who have successfully resolved customer issues. It is continuously updated, expanded, and refined to provide you with the most up-to-date information. Our articles are crafted to help you resolve issues on your own, saving you time.
- Access tutorials, FAQs, and how-to guides
- Search for specific topics or browse categories
- Get instant solutions without needing to contact support
Effortlessly submit & track tickets
Managing your support requests has never been easier. With our streamlined system, you can quickly submit tickets and track their progress in real time, ensuring you're always informed and in control every step of the way
- Quick and simple ticket submission
- Track the status of your request in real time
Easy to use interface
We’ve made the portal intuitive and user-friendly, so you don’t have to spend time figuring out how to get support. It’s built with simplicity in mind, giving you quick access to all the tools and resources.- Clean, organized layout
- Easy navigation for every user
- Optimized for mobile and desktop access
Easy ways to contact our team
Reach out to us through your preferred channel for a quick response
Support Portal FAQs: Your Questions Answered.
Got questions? We’ve got answers. Explore our FAQ section to find quick solutions to common inquiries about using the support portal, accessing the knowledge base, submitting tickets, and more. Whether you're new to the portal or just need a refresher, this section is designed to help you get the most out of your support experience.
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What is a customer support portal?
The customer support portal is a centralized platform designed to enhance your support experience. Its primary purpose is to provide you with a convenient and efficient way to access support resources, submit inquiries, and track the progress of your requests. Through the portal, you can find valuable information in the knowledge base, submit and manage support tickets, and stay informed about updates on your queries. It aims to streamline communication, empower self-service, and ultimately ensure a smoother resolution process for your support needs.
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How do I access the customer support portal?
Please visit our customer support portal where you can either log in with your credentials sent to you via email. After logging in, you'll be able to utilize all the features available on the portal.
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Is the portal available 24/7?
Yes, the customer support portal is available 24/7. You can access it at any time, allowing you the flexibility to submit support requests, search the knowledge base, and track the status of your inquiries whenever it is most convenient for you. Our commitment to round-the-clock availability is aimed at ensuring that you have continuous access to the support resources you need, whenever you need them
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What types of support queries can I submit through the portal?
The customer support portal accommodates a wide range of support queries to address diverse needs. You can submit queries related to technical issues, account assistance, billing inquiries, feature requests, and more. Whether you're facing a specific problem, seeking information, or requesting help with a particular aspect of our services, the portal is designed to handle various types of support requests. If you have a question or encounter an issue, feel free to use the portal to connect with our support team, and we'll strive to assist you promptly and effectively.