Sage X3 Support

Fast, accurate issue resolution by Sage X3 Accredited Support Consultants

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I’m very proud of the CPiO Support Team. It’s true we like to imagine ourselves as an extension of our customers’ teams – friendly and approachable and it’s very satisfying when we work together to resolve issues, no matter how great or small.

Siobhan Finegan

CPiO Support Manager

Sage X3 support from CPiO

Our highly trained, Sage X3 Accredited Support Consultants pledge to resolve any issues quickly and accurately. All support tickets raised can be by tracked and monitored by customers via our secure dedicated support portal which also provides access to additional information including Sage X3 product updates.

Our support team

The CPiO Support Team is led by Siobhan Finegan who has been in the Sage business for 12 years. With overall responsibility for the team, Siobhan monitors and maintains CPiO’s high level of support services and continuous improvement.

CPiO Sage support desk

We provide a flexible, high quality range of support related services to our Sage X3 customers.

In order to provide a timely and appropriate service for all, our customers work with us by assigning a Severity Level to each ticket raised. Informing us how each problem affects them and their business assists us in prioritising and managing the work to bring the issue to a resolution.

Email: hotline@cpio.co.uk

Online via a secure CPiO Customer Portal

Dedicated phone line for hotline support.

Dedicated secure client website to log and track support calls.

75% same day closure rate.

Online knowledge base and patch database.

Less than 2% of calls are backed into Sage.

Full managed service capability.

No voicemail or call loggers are employed – straight through to a consultant.

How CPiO measures customer satisfaction

CPiO utilises Net Promoter Score study to measure and improve customer experience. Used by tens of thousands of organisations of all shapes and sizes, including Sage, we believe that is the most direct way to get to the heart of service success. Understanding our customers’ experience helps us to be more innovative in our approach and enables us to deliver our products and services more successfully. We benchmark our results against those of our industry and focus the attention of every single member of the CPiO team on improvement.

Keeping up to date

We provide regular proactive communications to all of our customers with frequent newsletters, sharing updates and advice from Sage and our own experienced Sage X3 team. And by hosting user groups we connect our Sage X3 customers so they can meet with Sage, provide helpful user experiences and share best practices with their peers.

CPiO is very committed to us and have a proven track record of supporting us with a timely and relevant service. They are an experienced, down to earth team who I believe will guide us through our software implementation and beyond.

Duncan Moore

Finance Director, Pemberstone Group Limited

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We'd love to hear from you

Complete the contact form, let us know the nature of your enquiry and one of the CPiO team will be in touch.